Italo: Tickets, Schedules and Routes

Tue, Sep 17
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Italo Routes
Italo Timetable
About Italo
FAQ

Italo tickets can be purchased via Omio

Italo + Italo


Italo Routes

Italo trains operate on high-speed routes, offering journeys across Milan-Florence-Rome-Naples since 2012 and then going on to offer routes from Venice and Bologna right through to Florence, Rome, Naples. The company opened routes starting in Turin and even some services to Salerno.

Italo Stations and Destinations

With Italo you can travel to several destinations around Italy on high-speed rail. The main stations are Stazione Termini in Rome, Milan Centrale and it shares the same stations as Trenitalia for other city centres.

Italo Trains Ticket Types

Italo Economy class has different variations called Smart, Comfort and Prima. Despite it being 'economy', the carriages have rows of leather seats. All different types of carriages vary. 'Smart' is the cheapest option with the basics for travel. 'Comfort' has rows with 3 seats instead of 4, offering more space for traveller, especially if you pick the seat on its own. For both Smart and Comfort, snack can be bought onboard from vending machines.
In 'Prima' they have newspapers, a welcome service (refreshments), fast track entry, XL space.
Finally Italo Premier, the first class service, has extra wide armchairs and minimal seating in each carriage for extra comfort. There's access to the lounge, fast tracks, in-seat catering, a personal screen and newspapers. There is more space and therefore privacy. The seats have entertainment screens built into the back of the seats.

Italo Timetable

Italo
From Naples to Rome
Italo
From Naples to Venice
Italo
From Venice to Florence
Italo
From Milan to Venice
Italo
From Milan to Rome
Italo
From Turin to Florence
Italo
From Pisa to Bologna
Italo
From Turin to Venice
Italo
From Bologna to Rimini
Italo
From Milan to Turin

 

Journey Price
Florence to Rome From £18
Venice to Milan From £17
Rome to Turin From £26
Pisa to Milan From £14
Venice to Pisa From £12

About Italo

Italo are high-speed trains which are owned by private rail operator NTV. Since 2012, they run in conjunction with the state-owned rail company, Trenitalia. NTV (Nuovo Transporto Viaggiatori) own the privately owned company, Italo. The trains are modern; travelling at 224 mph or 360 km/h, they offer regular comfortable services to the main cities around Italy, namely Rome, Naples, Florence and Milan.
Offering 4 different class options, it gives travellers the options to travel in more comfort and to choose which carriage option they prefer. The trains are eco-friendly, and use up to 30% less energy than previous models.

Italo

Rome - Florence
x 20 per day

Stations
22

Cities
17

 

Passengers
9.7 million

FAQ

Italo Accessibility

Italo trains are usually quite narrow due to their high-speed capacity, therefore it is important to ensure the aisles are kept clear. Wheelchair Assistance is available for elderly, injured or disabled passengers who require assistance to feel more comfortable when getting on or off the train. Call +39 06 8937 1892 or 060708 for PRM (People with Reduced Mobility) Assistance.

Italo Luggage

You can bring up to 2 items of luggage measuring 30cm x 70cm x 90cm as well as a bad that fits on your lap. You can store suitcases safely in the luggage compartment as you enter the carriage. For smaller items, you can use the luggage racks overhead to place soft items, small shopping bags and laptops; alternatively place them under the seat infront of you. Make sure your luggage does not disturb other customers or block the aisles or exits.

Italo Wifi and Services

Italo trains offer free Wi-Fi service in all carriages and classes. You can connect to the internet connection by opening up the internet browser and following the instructions. You must confirm your email address in order to access the web. Connet to the Italo Live Portal to start. Remember that using large amounts of data has been blocked by the provider to ensure all have access to the internet fairly. There is no cost for using the cinema service.

Italo Travelling with pets

You can bring small pets weighing up to 10kg. The exception is for guide dogs, there is no weight limit for these. For animals which are 10kg and above, you will need to book a ticket by calling customer services on +44 808 164 8588. There are guidelines to having a dog over 10kg onboard, such as using a muzzle and placing a mat underneath the dog - if it is sat on a seat.

Italo Lost and Found

Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the Italo website. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.

Italo Bicycles

Folding bicycles and pushchairs are considered standard luggage so they can be folded away and storen in the luggage racks for safety. Its best to cover your bicycle in a protective cover in the interest and safety of passengers, but also to protect your bike. Luggage is left without liability to italo; it is the passengers' responsibility to take care of luggage.

Italo Cancellations and Modifications

Italo train tickets can be cancelled if you change your mind. Go to the Omio Cancellations' page to amend your ticket or cancel it entirely. It depends on your ticket flexibility options, so check before purchasing and see which type of tarrif gives you the most flexibility in terms of refunds. If you bought a flex ticket, you can make changes to the ticket ven 3 minutes before departure. Contact customer services for refund or visit the contact page.

Italo Transport of minors

Infants under 36 months can travel for free if they are not taking up a seat. As soon as children take up a seat then they have to buy a ticket. Although, children under 14 years' of age can travel for free on the Flex ticket. Minors travelling on their own can do so if they're between the ages of 8 and 14. They can sit in the Club Executive carriage by choosing the Italo Junior Service.

Italo Refunds

If your train is delayed, compensation is automtically paid to you within 30 days. In order to receive faster, you will be refunded with an italo voucher unless otherwise informed. You can obtain an invoice from Omio upon booking your ticket. For complaints, send an email to [email protected] If your train is delayed more than 60 minutes ensure to inform customer services if you need your return leg and it will be refunded along with your outbound journey, should you not wish to travel.

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