Chiltern Railways: Tickets, Timetables and Facilities

Passengers who require special assistance whilst travelling or those who simply would appreciate assistance on the day, can reserve it in advance with Chiltern Railways. Call 03456 005 165 to pre-book your assistance before 10pm the day before you travel. You can get help onboard if you are in a wheel-chair or if you have visibility or hearing difficulties. Car Parking for drivers with Blue Badges is for free at Chiltern Railways' station car parks.

The trains have storage spaces in overhead racks for soft luggage and at the end of carriages there is space for larger suitcases. Remember that you must not leave luggage unattended (apart from if it is stored) and ensure it does not block the aisles within the train itself.

Chiltern Railways Trains offer free Wifi on most of their trains and also at stations such as London, Bicester, Warwick and Birmingham Moor Street. Register and connect to the network in just a few clicks. It is mostly reliable but streaming is not permitted due to fair data use policies. Check emails, reply to messages and read the news whilst travelling on the train to your destination.

Two dogs or small animals may be carried onboard free of charge. Make sure to keep the dogs on the lead and that they do not sit on the seats in the train. Other animals must be carried in a enclosed basket or cage no bigger than 85 x 60 x 60 cm. Pets do not cause nuisance to other passengers; ensure to keep the walkways and aisles clear for staff and other passengers to pass through.

Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the Chiltern Railways website. There is a charge to retrieve your item depending on its value. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.

Fold-up bicycles can be taken onboard trains as long as they are stored and fully folded away. Regular bicycles can be taken on trains if there is space available aboard the train. It is the staff's decision on the day as to whether bikes may be taken onboard. No bicycle reserations are possible; it is first come, first served. On peak weekday services it is unlikely that there will be space to take your bike.

Should your train be delayed for any reason, or even cancelled, you have the right to claim for compensation. The delay repay scheme is based on how long the delay is. For example, if the train is delayed 30-59 minutes you can get 50% of the cost of our one-way ticket or 25% of the cost of the return ticket refunded. If the delay longer than this, expect more to be refunden (100% of a one-way ticket and 50% of a return, or 100% refund for 120-minute delay or longer).

Although there is no minimum age a minor can travel, it's essential that children are aware of the risks of train travel. It is up to the parents to decide if the child is fit to travel. If a member of staff is worried about a child travelling on their own, they may inform the British Transport Police to ensure their safety.

Some tickets may allow you to apply for a refund, if the train is heavily delayed and cancelled. Due to their low price, Advance tickets are non-refundable and non-exchangeable, unless there are delays or cancellations. For all other tickets, apply for a refund online at Omio using our cancellations page. For your claim to be considered, be sure to apply for a refund within 28 days of the ticket's expiry date. There is also a £10 administration charge when you make a claim, whether or not it is successful. Make sure you check the terms and conditions of the ticket before you buy.