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4.6Provider information and services
South Western Railway
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About South Western Railway
South Western Railway (often known as SW or SWR for short) is a British rail operator running services from London's Waterloo Station with routes covering Surrey, Berkshire, Hampshire and further on to the chalk cliffs of the South Coast and the West Country. It also operates the Isle of Wight train service. Previously operating as Southwest Trains, South Western Railways received its franchise in August 2017 and is jointly owned by FirstGroup and the MRT Corporation. South Western Railway provides around 1,700 daily services, many of which are on four main lines. These are South Western Main, the Portsmouth Direct, the West of England Main and the Alton lines.
Take the train to Devon and visit Dartmoor National Park on South Western Railways. Credit: Unsplash
Adventures across the UK with South Western Railway
Pack your walking boots and head from London to Exeter for a spot of wild-camping on Dartmoor. Take the family to Lyme Regis to hunt for fossils on the Jurassic Coast. Get the train down to Salisbury to experience the equinox at Stonehenge or visit family and friends for some lunch on the South Bank with trains to Waterloo. Wherever you plan to travel, Omio will help you get there. Our comprehensive guide to South Western Railways covers everything you need to know from buying cheap South Western Railway tickets, discounts and offers, Off-Peak train tickets, South Western Railway timetables and what to do in case of disruptions to your journey. Read on to discover South Western Railways.
South Western Railway train tickets
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Book South Western Railway tickets with Omio
Worried about delays and scrambling to do a South Western Railways journey check? Not to worry, the Omio app sends live updates and notifications if there are any changes to your journey. If you need any help along the way, there’s also a dedicated helpline to answer questions and make your journey enjoyable and hassle-free. As an official South Western Railway partner, Omio offers the latest deals for cheap South Western Railway train tickets Omio’s booking site is designed to make booking quick and easy, as well as finding you the best train tickets on your day of travel. With the Omio app, you can book on the go and get tickets sent directly to your phone with no need to print! Download the free Omio app today.
Popular South Western Railway routes
London to Southampton train
- South Western Railway
- CrossCountry
- Southern
- Great Western Rail
- Tfl Rail
Southampton to London train
- South Western Railway
- Tfl Rail
- Great Western Rail
- CrossCountry
Guildford station (GLD) to London Waterloo (WAT) train
- South Western Railway
London Waterloo (WAT) to Farnborough (Main) (FNB) train
- South Western Railway
London Waterloo (WAT) to Woking station (WOK) train
- South Western Railway
Southampton Central (SOU) to London Waterloo (WAT) train
- CrossCountry
- Great Western Rail
- South Western Railway
London Waterloo (WAT) to Southampton Central (SOU) train
- South Western Railway
- CrossCountry
- Southern
London Waterloo (WAT) to Winchester station (WIN) train
- CrossCountry
- South Western Railway
London Waterloo (WAT) to Guildford station (GLD) train
- South Western Railway
Farnborough (Main) (FNB) to London Waterloo (WAT) train
- South Western Railway
Stations and destinations with South Western Railways
With hundreds of stations and destinations between London, the Isle of Wight and the West Country, we thought it would be handy to put together a list of the main stations and what you can expect at each one. So if you’re not sure where your destination station is located, or if you’re running late and need a coffee before you board, check out the dedicated pages to each station which includes facilities and their location.
South Western Railway Timetables and Popular Routes
Although there are 1,500 South Western train services every day, some are more popular than others. One of the most popular services is the London to Brighton train with a regular timetable of trains running to and from each city. These trains whisk holidaymakers and day-trippers from London Waterloo or London Bridge stations to the coast in just over an hour. It also provides a commuter service for city workers who live in Brighton. Other popular routes with a regular South Western Railway timetable include London Waterloo to Bournemouth (two hours), London Waterloo to Southampton (one and a half hours), London Waterloo to Exeter (three and a half hours), and London Waterloo to Windsor (one hour).
South Western Railway FAQs
station information and facilities
Most popular South Western Railway train stations
Wifi
Shopping
Parking
Dining
ATM
Accessibility
WC
Hotel
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Desk
- Opening hours: Monday - Sunday 24 Hours a Day Tickets bought in advance online or from South Western Railway telesales can be collected at Ticket Office or at Self-Serve Ticket Machines.
- Type of shops available: A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- National key toilets: Yes
- National key toilets location: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Baby changing facilities: Yes
- Storage sheltered: No
- Storage location: Cycle storage is located outside exit 3 on Station Approach / Cab Road.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Onward travel information: Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).
- Metro: Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk).
WifiShoppingParkingDiningATM
TaxisAccessibilityWCHotel
LoungeLost and Found OfficeTicket OfficeBike ParkingBike Rental- Opening hours: Monday - Friday 06:00 - 22:10 Saturday 06:00 - 22:10 Sunday 07:15 - 22:10
- Car Park: Premium
- Taxi: Yes
- Accessible taxis: Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step-free category A Station - This station has step-free access to all platforms
- Accessible taxis: Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
- Toilets Location: The toilets are located on Platform 2/4 and Platform 5. The National key toilets are located on Platform 1, Platforms 2/4 and Platform 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Waiting rooms location: Platforms 1 and 5.
- Storage sheltered: Yes
- Storage CCTV: Yes
- Location for Rail Replacement Services: Station Forecourt (off Oriental Road).
ShoppingParkingDiningATMAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike Rental- Opening hours: Monday - Friday 06:10 - 22:00 Saturday 06:10 - 22:00 Sunday 06:20 - 22:00
- Car Park: Smart Car Spaces
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance. There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.
- Accessible taxis: The taxi rank is located outside the main station entrance (platform 2)
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
- Toilets Location: The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- National key toilets: Yes
- Baby changing facilities: Yes
- Waiting rooms location: yes
- Storage sheltered: Yes
- Storage location: Car parks 1 & 2
- Storage CCTV: Yes
- Location for Rail Replacement Services: Bus lay-by in Station Forecourt off Walnut Tree Close.
WifiShoppingParkingDiningATMTaxisAccessibilityWCLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar Rental- Opening hours: Monday - Friday 05:40 - 20:45 Saturday 06:00 - 20:45 Sunday 06:30 - 20:45
- Car Park: Premium-downside
- Taxi: Yes outside Platform 4 exit
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step-free category A Station - This station has step-free access to all platforms. Please be aware that this station has no tactile paving on the platform edge.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets
- Waiting rooms location: All platforms. Waiting rooms are heated and seating complies with Code of Practice.
- Storage sheltered: Yes
- Storage location: Platform 1 - 200 spaces Platform 4 - 44 spaces Outside Platform 4 entrance - 4 spaces Outside Platform 1 entrance - A new bike hut with 140 two tier spaces
- Storage CCTV: Yes
- Location for Rail Replacement Services: Rail replacement bus service goes from the north side (Blechynden Terrace) during engineering works. Overnight onward transport goes from the South side (West Quay side)
ShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike Rental- Opening hours: Monday - Friday 06:15 - 21:30 Saturday 06:15 - 21:30 Sunday 07:15 - 21:30
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step free access available through Brighton Yard entrance to all platforms via lifts. Step free access available through Grant Road entrance to platform 1 and 2 via lifts
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
- National key toilets: Yes
- Baby changing facilities: Yes
- Waiting rooms location: Waiting rooms are on platforms 1, 9/10 and 13/14
- Storage sheltered: Yes
- Storage location: Brighton Yard side of the station.
- Storage CCTV: Yes
- Location for Rail Replacement Services: Through services: Grant Road Bus Stop A All arrivals (except via Wandsworth Town): St Johns Hill Bus Stop C Arrivals via Wandsworth Town: Grant Road Bus Stop R
South Western Railway destinations
Not sure where to begin your South Western Railway adventure? Check out these popular South Western Railway destinations for travel details and nearby attractions:
What type of trains will you ride on South Western Railway?
South Western Railway currently operates several train types. Class 159 'South Western Turbo' and Class 158 'Express Sprinter' operate on West of England routes while Class 442 'Wessex Electric' and Class 444 'Desiro' carry passengers between London and Portsmouth. The most common train, however, is the 450 'Desiro' which can now be found on most routes. These are all newer or refurbished trains with a smart dark green and silver livery.
Get the train to Wareham station and visit Corfe Castle, the 1,000 year old Norman castle in the Dorset countryside. Credit: Unsplash
Discover the beauty of the South West by train
With lush green fields, quaint pubs and some of the most idyllic beaches in the UK, southwest England is a haven from the country’s busier cities. South Western Railway is the gateway from London to glorious destinations hidden among the rugged moorlands or within historic coastal towns. Find out more about some of the more popular destinations below.
Bristol
This port city is currently one of the coolest places in the UK, and with its mix of lively student energy, friendly West Country locals and plenty of independent shops and cafes, it’s easy to see why. Stroll along the harbour, enjoy a scrumpy cider at one of the many pubs, and marvel at the design and architecture of Clifton Suspension Bridge to get the full Bristolian experience.
The Isle of Wight
Just off the South Coast, you’ll need to get the ferry from either Southampton or Portsmouth to the Isle of Wight but once you’ve arrived, South Western Railway will help you get around. On The Isle of Wight, there’s plenty to do from admiring The Needles— impressive chalk stacks—to enjoying an afternoon tea in one of its many tearooms.
Poole
Poole is the second largest town in Dorset and is a two hours train ride from London Waterloo Station. Home to Europe’s largest natural harbour, the seaport is a popular spot for sailing and swimming. For landlubbers, Poole’s old town, which dates back to the Iron Age, won’t disappoint, as its myriad streets are a delight to explore.
To get cheap SWR tickets to Bristol, the Isle of Wight, Poole or any other destinations that South Western Rail travels to, make sure to book in advance with Omio.
Keeping disruptions to a minimum with planned improvements
Planned South Western Railway improvements include new or refurbished engines and carriages, extra commuter seats at peak periods, more Sunday services, better South Coast connectivity (which includes a new Portsmouth to Southampton service), more ticket options and standardisation of onboard facilities such as Wi-Fi, charging points and toilets. Although keeping the railway network well maintained is vital for the comfort and safety of all passengers, South Western Railway aims to keep disruption to a minimum. Much engineering work is carried out at the weekend, overnight or on Bank Holidays so always check before you travel. Alternative forms of travel are usually provided on affected routes.
FAQs: South Western Railway
Do I have to print my South Western Railway train ticket?
No, most routes accept downloadable e-Tickets. When buying with Omio, you’ll have your tickets sent directly to your email or the app on your phone. All you have to do is show it to the conductor.
Can I cancel, exchange or refund my train ticket?
The cheaper Advance Tickets are non-refundable although amending the ticket for a different travel time is possible. For other tickets including season tickets, there are a variety of cancellation, exchange and refund options. Get in touch with our customer care and we’ll help you with any changes or refunds.
What facilities are available on South Western Railway trains?
Facilities on South Western Railway trains are being constantly upgraded. Seats are comfortable, most carriages now have accessible toilets, plenty of luggage storage, Wi-Fi and charging points. Refreshments are available on most long-distance routes.
What services are offered by South Western Railway trains to people with reduced mobility?
With booking assistance, wheelchair accessible ticket machines and ticket offices, pre-bookable personal help, ramps and accessible toilets at stations and on trains. South Western Railway asks that passengers call ahead at least four hours ahead of their journey to request the assisted travel service. South Western Railway is ensuring that all routes are fully accessible to passengers with reduced mobility.
Do I have access to Wi-Fi onboard?
Wi-Fi is available on all South Western Trains free of charge with high-speed 5G Wi-Fi being introduced to their services. There is also free Wi-Fi at all SWR stations.
Can I bring my bike?
Bikes are allowed on most SWR trains on a first-come, first-served basis. While foldable bikes can be stored anywhere in the carriage, there is designated storage for bigger bikes. On some routes, bicycle space needs to be reserved in advance. At busy times, bike restrictions are in place on some routes.
Can I travel with my pet?
South West Railway trains allow each passenger to take up to two dogs on all its routes, they must be on a lead at all times during the train journey. Smaller animals can travel in suitable carriers.
Can a child travel by themselves?
As with all UK rail providers, South Western Railway does not allow children under 12 to travel without an adult.
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