4.9
4.6Provider information and services
Southeastern
Southeastern Railway train tickets
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Southeastern Railway tickets can be purchased via Omio
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Southeastern Railway Routes
Southeastern Railway operates in the South East region along the Southeastern Main Line and the Chatham Main Line which connect London to Dover. Since 2009, Southeastern Railway has also been running high speed domestic services from London St Pancras to Ashford and the Kent coast which makes it the fastest commuter train service in the UK. Along with its high speed trains, Southeastern also operates metro and mainline trains. The main London stations the company operates from are Charing Cross, Blackfriars, Cannon Street and Victoria.
Southeastern Railway Services
The vast majority of trains (excluding the route between Cardiff Queen Street and Cardiff Bay) offer access for passengers with reduced mobility, standard toilets, boarding ramps, and audible information. Arriva Trains Wales offers a Premier Service on selected trains between Holyhead and Cardiff, which includes a meal cooked by a chef onboard, along with a selection of hot and cold snacks which are available for purchase from the buffet for passengers travelling in First class.
Javelin high-speed trains
The UK might not be well-known for its high-speed trains, but it does have the Javelin trains which operate on Southeastern Railways train line. Apart from the planned HS2, this is one of the only high-speed train lines in the UK.
This train line cuts down journey times between central London (Stratford) and Kent. Cities and towns in Kent include: Maidstone, Ebbsfleet, Canterbury, Margate, Dover Priory and Ashford.
Southeastern Railway Train Ticket Types
Southeastern Railway offers a wide range of tickets for passengers to choose from. See our Train Ticket Guide if you need a little more help with ticketing in the UK.
Passengers travelling during the weekend might consider a Weekender pass, which allows travel off-peak on a Friday or Saturday and return on either Saturday or Sunday. Visitors to Kent should take advantage of the Kent Rover ticket which allows three consecutive days of unlimited off-peak train travel in a selected area of Kent. Oyster cards are also now valid from all Zone 1-6 stations which are served by Southeastern Railway, apart from High Speed 1 journeys between St Pancras and Stratford International.
Southeastern Railway Timetable
| Journey | Price |
|---|---|
| London to Dartford | From £12 |
| London to Dover | From £15 |
| London to Sevenoaks | From £9 |
| London to Canterbury | From £12 |
| London to Hastings | From £10 |
About Southeastern Railway
Southeastern Railway is a British train operator providing the majority of commuter and regional routes around South East London, Kent and certain parts of East Sussex. The company is owned by Govia, a joint venture between Go-Ahead and Keolis SA. In November 2005, the Department for Transport awarded Govia the Integrated Kent Franchise, with all services operated by South Eastern Trains transferring to Southeastern Railway on 1 April 2006.
Weekly Trains
4738
Stations
174
Number of Trains
367
Top Speed
140mph
FAQ
Southeastern Railway Accessibility
Southeastern Railway staff can help you travel by carrying your luggage if you're disabled; ensure to inform 12 hours before travel in order to book the assistance. Fill out the form online or call +44 800 783 452.
Southeastern Luggage
You can bring one item of hand luggage and up to 2 larger items on Southeastern trains. The dimensions for larger items should not be larger than 30x70x90cm, weighing max 23kg.
Southeastern Wifi and Services
The Department for Transport is investing £50 million into installing Wifi on Southeastern trains. The trains will all be fitted with WiFi services by June 2018. Currently there is some Wifi available, so check at stations or on the trains themselves to see if you can connect. You are limited to 50MB per day; browsing is typically 15MB and instant messaging around 1MB per hour. Disabled automatic app updates to preserve your data usage.
Southeastern Travelling with pets
Passengers are normally allowed to take pets with them on journeys, provided they are kept on a lead or in a cage. Small animals which are permitted on the train include cats, dogs, and other small animals (maximum 2 per person). They must not cause inconvenience or stress to other passengers, nor occupy any seats.
Southeastern Lost and Found
Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the Southeastern website. Their customer service will contact you if they retrieve it, or if it in handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.
Southeastern Bicycles
Folding bikes can always be taken on Southeastern trains free of charge; be sure to book in advance to make sure you get a space. If it's not possible to take a regular non-folding bike; remember that commuter trains will have very limited space, so avoid traveling at peak times if you're worried that even your folding bike will be a hassle to carry.
Southeastern Cancellations and Modifications
Southeastern has a £10 fee for amending or refunding Advance tickets. You cannot refund Advance tickets but they can be amended for a fee except for Season tickets. If you do not use your ticket you can give it back depending which ticket you buy. Contact Omio on the cancellations page to amend your ticket and see what options are available to you.
Southeastern Transport of minors
Although there is no minimum age a minor can travel, it's essential that children are aware of the risks of train travel. It is up to the parents to decide if the child is fit to travel. If a member of staff is worried about a child travelling on their own, they may inform the British Transport Police to ensure their safety.
Southeastern Refunds
Southeastern trains have a Delay Repay scheme such as other providers. If your train is delayed by 30 minutes or more, then you may be eligible for a refund. Make sure to claim within 28 days and to keep your proof of purchase. Some tickets may allow you to apply for a refund, if you haven't used them yet, if the train is heavily delayed and cancelled. Under certain circumstances, some cheaper tickets may be non-refundable - such as if it is an Advanced ticket. For your claim to be considered, be sure to apply for a refund within 28 days of the ticket's expiry date. Make sure you check the terms and conditions of the ticket before you buy.
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Popular Southeastern Railway routes
London to Canterbury train
- Southeastern
- Thameslink
Tunbridge Wells (TBW) to London Bridge (LBG) train
- Southeastern
- Thameslink
London St Pancras International (STP) to Ashford International (AFK) train
- Southeastern
London St Pancras International (STP) to Ebbsfleet International (EBD) train
- Southeastern
- Thameslink
London Bridge (LBG) to Tunbridge Wells (TBW) train
- Southern
- Southeastern
- Thameslink
Ashford International (AFK) to London St Pancras International (STP) train
- Southeastern
Canterbury to London train
- Southeastern
London St Pancras International (STP) to Canterbury West (CBW) train
- Southeastern
- Thameslink
Canterbury West (CBW) to London St Pancras International (STP) train
- Southeastern
Ebbsfleet International (EBD) to London St Pancras International (STP) train
- Southeastern
- Thameslink
Southeastern Railway FAQs
Everything you need to know to travel with Southeastern Railway: amenities, cancellation policy, luggage allowance and more
station information and facilities
Most popular Southeastern Railway train stations
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Desk
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
- Free, unlimited WiFi is available throughout the station.
- Luggage lockers are located on the lower concourse close to the Eurostar line.
- Car Park: Station Car Park
- The Betjeman Arms
- AMT Coffee
- The Booking Office
- Carluccio’s
- Chop’d
- Greggs
- Taxi: Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
- Accessible taxis: Accessible taxis can be located on Midland Road and Pancras Road
- Wheelchair access, elevators, escalators, complimentary assistance for passengers with reduced mobility and other needs.
- National key toilets: Yes
- National key toilets location: There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
- Baby changing facilities: Yes
- The Standard
- Kimpton Fitzroy London
- Alhambra Hotel
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
- Storage sheltered: Yes
- Storage location: Within car park
- Storage CCTV: Yes
- Located on the lower level in the main hall.
- Subway lines: Circle Line, Hammersmith & City Line, Metropolitan Line, Northern Line, Piccadilly Line, Victoria Line
- Train lines: Overground line, High Speed 1, Eurostar
- Bus lines: 326, 139
WifiShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Desk- Opening hours: Monday - Friday 04:45 - 01:00 Saturday 04:45 - 01:00 Sunday 05:25 - 01:00 Ticket office is located on the lower level concourse.
- Type of shops available: Various shops, cafes and restaurants
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: All platforms can be accessed by lift
- Accessible taxis: Taxis with ramps. There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 04:00 - 00:45 Sunday 06:00 - 00:45
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: The toilets can be located on the lower concourse. A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors. The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground. If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access. Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
- National key toilets: Yes
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Storage sheltered: Yes
- Storage location: Located in Station Approach.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Onward travel information: The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street. For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
- Location for Rail Replacement Services: Rail replacement bus services are usually found outside the front of the station. However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
- Metro: For North and North East Kent and South East London
WifiShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Desk- Opening hours: Monday - Sunday 06:30 - 22:00
- Type of shops available: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
- Car Park: Station Car Park
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Main concourse
- Accessible taxis: Available on request Taxi rank outside main station entrance
- Accessible ticket machines: There are no accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday - Sunday 24 Hours a Day
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Toilets are situated on the central concourse and adjacent to platform 2. A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities. If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
- National key toilets: Yes
- National key toilets location: Hudson's Place and Central Concourse
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets,
- Storage sheltered: Yes
- Storage location: Car Park Upper Level (Victoria Place), above Gatwick Express.
- Storage CCTV: Yes
- Information available from staff: Yes - from help point
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Onward travel information: Victoria Bus Station at Station Front
- Location for Rail Replacement Services: When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances. Check posters and staff for more details.
- Metro: Underground services: Victoria Line, District Line and Circle Line
ShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Desk- Opening hours: Monday - Sunday 24 Hours a Day
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Yes, the station is all on one level and all platforms are reachable by disabled passengers.
- Accessible public telephones: On the central passage in the main concourse
- Accessible taxis: Accessible taxis are located outside the front of the station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: On the concourse in front of the ticket office.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
- Toilets Location: Located on the central passage in the main concourse.
- National key toilets: Yes
- National key toilets location: Located on the central passage in the main concourse. Radar key for accessible toilets
- Baby changing facilities: Yes
- Storage sheltered: No
- Storage location: Within car park and station forecourt
- Storage CCTV: Yes
- Information available from staff: Yes - from information point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
- Metro: Bakerloo Line Northern Line.
ShoppingParkingDiningAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalInformation Desk- Opening hours: Monday - Friday 06:00 - 10:0015:00 - 19:00 Saturday - Sunday 06:00 - 10:0015:00 - 19:00
- Type of shops available: Wide range of shops
- Car Park: No
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: There is step free access to the left of the front entrance on Cannon Street. A lift opposite platform 1 connects the upper and lower concourses
- Accessible public telephones: Available during station opening hours
- Accessible taxis: Accessible taxis are located on Dowgate Hill, left of the station.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Available during station opening hours
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: During station opening hours.
- Impaired mobility set down / pick up points available: No
- Toilets Location: These are beside the ticket office located near platform 7. There are also a baby changing facilities here
- National key toilets: Yes
- National key toilets location: These are located near platform 7 and are operated by a radar key.
- Baby changing facilities: Yes
- Information available from staff: Yes - from help point,Yes - from ticket office
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Southeastern Railway destinations
Not sure where to begin your Southeastern Railway adventure? Check out these popular Southeastern Railway destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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