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TGV Lyria FAQs
Everything you need to know to travel with TGV Lyria: amenities, cancellation policy, luggage allowance and more

With TGV Lyria, you can travel directly between various cities in France and Switzerland, including Paris to Geneva, Lausanne, Zurich, and Basel.
TGV Lyria trains are accessible for passengers with reduced mobility, offering wheelchair spaces, accessible toilets, and boarding assistance.
Cancellation with TGV Lyria depends on the ticket type, as cancellation policies vary by ticket type.
Passengers on TGV Lyria can board directly with a valid ticket, as there is no formal check-in process.
If you miss your connection due to a delay, TGV Lyria offers compensation in such situations.
TGV Lyria provides partial refunds for exchangeable tickets with a fee before departure, and the refund process takes approximately 2-3 weeks. Non-exchangeable tickets do not qualify for a refund.
You have up to 60 days to submit your compensation request with TGV Lyria. Non-exchangeable tickets are non-refundable, while exchangeable tickets may receive a partial refund with a fee before departure.
If your train with TGV Lyria is delayed, you may be eligible for compensation, especially if the delay affects your connecting services.
For a train delay above 120 minutes with TGV Lyria, the compensation is 50% of the ticket price.
For a train delay with TGV Lyria between 60 and 119 minutes, the compensation is 25% of the ticket price.
TGV Lyria operates trains between France and Switzerland, with major departures from Paris's Gare de Lyon station.
On TGV Lyria trains, passengers can store their luggage in overhead racks, luggage areas at the end of carriages, and between seats, with the allowance of 1 piece of hand luggage and 2 pieces of luggage per person.
When traveling with TGV Lyria, it is recommended to carry your passport, as identification checks may occur and travel often crosses international borders.
Small pets in carriers can travel for free on TGV Lyria trains, whereas large dogs require a paid ticket. Guide dogs are permitted to travel for free.
If your train is canceled by the operator, TGV Lyria provides a full refund.
Refundable train tickets with TGV Lyria typically include those purchased with more flexible fare conditions, allowing modifications and cancellations with a refund, possibly subject to fees depending on the ticket class.
Yes, TGV Lyria trains are equipped with USB plugs for passenger convenience.
You cannot buy subway tickets onboard TGV Lyria trains.
TGV Lyria does not offer compensation for delays caused by weather or strikes.
Yes, TGV Lyria trains offer WiFi onboard, allowing passengers to stay connected during their journey.
TGV Lyria offers quiet zones on their trains, allowing passengers to enjoy a peaceful journey.
