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Provider information and services
Smartwings
About
Smartwings is the largest Czech airline, operating scheduled, charter, and private business jet flights. Founded in 1997 as Travel Service, the company rebranded to Smartwings in 2018, adopting the name of its former low-cost brand. Headquartered in Prague, Smartwings offers regular air connections to over 80 destinations, primarily focusing on leisure travel across Europe, North Africa, and the Middle East. The Smartwings Group includes subsidiaries in Poland, Slovakia, and Hungary, and is a member of the International Air Transport Association (IATA), holding the IOSA certificate for operational safety.
Luggage & cancellation policy
Additional luggage
Additional luggage can be added for a fee of 40 EUR if booked at least 36 hours before departure.
Luggage storage
Checked baggage is available for purchase, with a fee of 40 EUR if booked at least 36 hours before departure.
Cancellation Policy
Tickets purchased under the LITE and PLUS price packages are non-refundable; FLEX tickets are refundable for a fee of 60 EUR per untraveled segment.
Amenities on board the airplane
Food sold onboard
Meals and beverages are provided during significant delays exceeding 3 hours.
Seat reservation
Toilets
Bikes
Pets
Dogs and cats are allowed in the cabin in boxes up to 43 x 30 x 27 cm and a weight of 8 kg, with a fee of 100 EUR per flight.
Popular Smartwings routes
Zurich Airport to Berlin flight
from £46
Direct flights available
1h25 average duration
51flights per day
Served by
- easyJet
- LAER
- Air Baltic
- KLM
- Lufthansa
- Air France
- Avion Express Malta
- SWISS
- Eurowings
- Smartwings
Barcelona El Prat Airport to London Heathrow Airport flight
from £33
Direct flights available
2h15 average duration
83flights per day
Served by
- Lufthansa
- British Airways
- Finnair
- Vueling Airlines
- Iberia
- Eurowings
- KLM
- SWISS
- Smartwings
- Air France
Tirana International Airport Nene Tereza to Cologne Bonn Airport flight
from £92
Direct flights available
2h15 average duration
7flights per day
Served by
- Wizz Air
- Austrian Airlines
- Smartwings
- Eurowings
- Pegasus Airlines
- Lufthansa
Smartwings FAQs
Everything you need to know to travel with Smartwings: amenities, cancellation policy, luggage allowance and more
Food onboard is not available on Smartwings flights.
NotDefined's flight destinations are not specified, so it is essential to verify directly for accurate information on their available routes.
Smartwings charges for seat selection, with standard seats costing between 7 and 12 EUR, and extra legroom seats ranging from 15 to 25 EUR.
Strollers and car seats can be checked for free with Smartwings.
Accessibility is not available for passengers with reduced mobility when traveling with NotDefined.
Smartwings offers free cancellation within 24 hours of booking if the flight is more than seven days away, but cancellation is not available outside these conditions.
In-flight entertainment options are not available with Smartwings.
Overweight or oversized baggage fees with Smartwings are applicable when checked baggage exceeds the standard limit, and additional checked baggage up to 23kg is available for purchase.
Smartwings allows passengers to bring one small personal item with a maximum size of 40x20x30 cm as carry-on.
Smartwings allows unaccompanied minors aged 6-11 to travel, and this service must be booked at least 48 hours before departure.
Smartwings does not allow name changes on a ticket.
Yes, you can bring your pets onboard NotDefined, as they allow pets to travel with passengers.
You can fly with Smartwings up to the 34th week of pregnancy without a medical certificate, and up to the end of the 36th week with a medical certificate.
Yes, you can charge your devices on board Smartwings flights as USB plugs are available.
Smartwings allows the transport of sports equipment and musical instruments, but specific conditions, fees, and limitations may apply. It is advisable to check directly with Smartwings for detailed information regarding size, weight, and transport conditions for such items.
NotDefined does not offer Wi-Fi on its flights.
airport information
Most popular Smartwings airports
Amenities at airport
Wifi
Shopping
Parking
ATM
Taxis
Accessibility
WC
Shower
Lounge
Lost and Found Officeinformation
Distance to city center
13 km
Car connection
A59, Exit FlughafenWifi
- Free Wi-Fi available throughout the airport.
Shopping
- Shops in both terminals, including duty-free and fashion.
Parking
- Parking available near terminals, approximately 3€ per hour.
Taxis
- Available outside the terminal.
Accessibility
- Ramps, assistance.
WC
- Available throughout the airport.
Shower
- Yes
Lounge
- Lounges available, including Lufthansa Lounge.
Lost and Found Office
- Located in Terminal 2, service desk.
Public transport options for Cologne Bonn Airport
- Bus: SB60, 161
- Train: S13, S19
Amenities at airport
WifiShoppingParkingATMTaxisAccessibilityWCShowerLoungeLost and Found Officeinformation
Distance to city center
5 kmCar connection
A1, exit 2Wifi
- Free Wi-Fi available throughout the airport.
Shopping
- Shops located in both terminals, include Duty-Free and local brands like Ale-Hop.
Parking
- Parking available in P1, P2, and P3, approximately 0.95€ per hour.
Taxis
- Available outside the terminal.
Accessibility
- Elevators, ramps, toilets.
WC
- Available throughout the airport.
Shower
- Yes
Lounge
- Lounges available, including ANA Lounge in Terminal 1.
Lost and Found Office
- Located in the arrivals area of Terminal 1.
Public transport options for Humberto Delgado Airport
- Bus: 705, 722, 744, 783
- Metro: Red Line
Amenities at airport
WifiShoppingParkingATMTaxisAccessibilityWCShowerLoungeLost and Found Officeinformation
Distance to city center
3 kmCar connection
C-31, Exit 192Wifi
- Free Wi-Fi available throughout the airport for an unlimited time.
Shopping
- Shops are available in both terminals, including duty-free and brands like Zara and Desigual.
Parking
- Parking available with several options including long-term and short-term parking, approximately 3€ per hour.
Taxis
- Available outside the terminal.
Accessibility
- Elevators, ramps.
WC
- Available throughout the airport, including accessible facilities.
Shower
- Yes
Lounge
- Lounges available, including the Sala VIP Pau Casals in Terminal 1.
Lost and Found Office
- Located in both terminals, with offices located near the baggage claim areas.
Public transport options for Barcelona El Prat Airport
- Buses: Aerobús A1, Aerobús A2, 46, N17
- Metro: L9 Sud
- Train: R2 Nord
Smartwings destinations
Not sure where to begin your Smartwings adventure? Check out these popular Smartwings destinations for travel details and nearby attractions:
Other flight journeys you might be interested in
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