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Provider information and services
Bintan Resort Ferries
About
Bintan Resort Ferries (BRF) is a Singapore-based ferry operator established in 1994, providing regular and reliable services between Singapore and Bintan Island, Indonesia. The company currently operates a fleet of three catamaran ferries, each accommodating approximately 300 passengers. BRF offers an exclusive "Emerald Class" with expedited immigration clearance for premium passengers. In September 2025, BRF marked a significant milestone with the keel laying of three new 43-meter catamaran ferries, designed to enhance passenger comfort and environmental efficiency. These new vessels are expected to begin service in the second half of 2026, supporting the growth of Bintan Resorts as a premier holiday destination.
Luggage & cancellation policy
Luggage included
Standard luggage allowance is included in the ticket price.
Additional luggage
Additional luggage can be brought on board for an extra fee.
Luggage storage
Luggage storage is available on the ferry.
Cancellation Policy
Cancellations must be made at least 2 days before departure; fees may apply.
Pregnant on board
Travelers over 26 weeks pregnant require a medical certificate to travel.
Unaccompagned minor
Unaccompanied minors are allowed with appropriate documentation.
Amenities on board the ferry
Wifi
Food sold onboard
Complimentary non-alcoholic beverages and snacks are provided during the journey.
Seat reservation
Reserved seating is available for an additional fee.
Toilets
USB plugs
Accessibility
Wheelchair accessible facilities are available on board.
Entertaiment on board
Quiet zone
Bintan Resort Ferries FAQs
Everything you need to know to travel with Bintan Resort Ferries: amenities, cancellation policy, luggage allowance and more
Bintan Resort Ferries is accessible for passengers with reduced mobility.
Boarding with Bintan Resort Ferries typically takes around 1 hour as passengers are advised to arrive at least 1 hour before departure to complete check-in and immigration procedures.
Yes, with Bintan Resort Ferries, you can book specific seat classes on their ferries, such as economy and emerald class, which offer different comfort levels for passengers.
Bintan Resort Ferries does not offer vehicle transportation services, as their ferries are passenger-only vessels.
To board the Bintan Resort Ferries, you need a valid Singapore-issued ID or passport, along with your ferry ticket for verification.
Bintan Resort Ferries does not allow passengers to leave luggage in their cars during the ferry trip, as passengers must disembark with their belongings.
Bintan Resort Ferries does not provide specific information regarding pet-friendly areas or cabins on their ferries.
Pets are not allowed onboard Bintan Resort Ferries.
You can book a round-trip ticket with Bintan Resort Ferries, as they offer this option for travelers seeking transportation to and from Bintan Island.
Yes, Bintan Resort Ferries offers Wi-Fi on board.
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