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Provider information and services
Ultramar
About
Ultramar is Mexico's leading passenger ferry service, offering swift and comfortable crossings to Isla Mujeres and Cozumel. With over 30 years of experience, Ultramar has become a vital component of Quintana Roo's tourism industry, enhancing the state's appeal as a premier destination. The fleet includes high-speed catamarans equipped with modern amenities such as air-conditioned decks, panoramic windows, and live music, ensuring a pleasant journey for all passengers. Ultramar's commitment to innovation and customer satisfaction continues to set the standard for maritime transportation in the region.
Luggage & cancellation policy
Luggage included
Each ticket allows up to 25 kg of luggage at no extra cost.
Additional luggage
Excess baggage is subject to an additional fee per current rates.
Luggage storage
Luggage is stored in designated areas on the ferry.
Cancellation Policy
Tickets are non-refundable; cancellations made 4 to 6 days in advance receive an 80% refund, 3 days in advance 60%, 2 days in advance 50%, and 1 day in advance 40%.
Amenities on board the ferry
Food sold onboard
A snack bar is available on board where passengers can purchase drinks and snacks.
Toilets
USB plugs
Accessibility
Ultramar provides designated spaces for passengers with wheelchairs and special areas for older adults or those with limited mobility.
Bikes
Bicycles can be transported at no extra cost; they must be properly placed in the cargo area or rack provided.
Pets
Pets are welcome on board at no additional cost; they must be on a leash and remain in designated areas.
Entertaiment on board
Family area
Popular Routes
Ultramar ferry tickets
Select the route
Showing the fastest and cheapest results for 29 May
- Ultramar14:001h00Playa del Carmen15:00Cozumel£141One-way0 changes
- Ultramar22:001h00Playa del Carmen23:00Cozumel£141One-way0 changes
- Ultramar16:001h00Playa del Carmen17:00Cozumel£141One-way0 changes
- Ultramar18:001h00Playa del Carmen19:00Cozumel£141One-way0 changes
- Ultramar10:001h00Playa del Carmen11:00Cozumel£141One-way0 changes
port information
Most Popular Ultramar ports
Cozumel
information
Playa del Carmen
Amenities at port
information
Accessibility
- The place has an entrance that is wheelchair-accessible
Isla Mujeres
Amenities at port
information
Accessibility
- The place has an entrance that is wheelchair-accessible
