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Provider information and services
Eurotunnel
About
Eurotunnel, a subsidiary of the Getlink Group, has operated the Channel Tunnel since its opening in 1994, providing a direct link between the UK and mainland Europe. Through its LeShuttle and LeShuttle Freight services, Eurotunnel transports nearly 10 million passengers and over one million freight trucks annually. The service offers up to four departures per hour, with a crossing time of just 35 minutes, making it the fastest and most sustainable way to cross the English Channel.
Luggage & cancellation policy
Luggage included
Standard luggage is included in the ticket price.
Additional luggage
Additional luggage may be subject to extra charges.
Luggage storage
Luggage storage facilities are available on board.
Cancellation Policy
Cancellations are subject to the terms and conditions of the ticket purchased.
Refund
Refunds are subject to the terms and conditions of the ticket purchased.
Unaccompagned minor
Unaccompanied minors are not permitted on board.
Amenities on board the ferry
Food sold onboard
Meals and snacks are available for purchase during the crossing.
Toilets
Bikes
Bicycles are permitted but must be booked in advance.
Pets
Pets are allowed on board but must remain in the vehicle during the crossing.
Car on board
Motorbike
Motorbikes are permitted but must be booked in advance.
Campervan
Campervans are permitted but must be booked in advance.
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