Step free access note: Category A. Both platforms are accessible with a footbridge and lifts connecting platform 1 (to Chester) and platform 2 (to Holyhead). Step-free access is also available separately via a ramp from the north car park to Platform 1, and walkway from the south car park to Platform 2.
Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
Accessible ticket machines: There are accessible ticket machines at this station
Accessible ticket machines note: The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are located outside the ticket office and on Platform 2.
Ramp for train access: Yes
Wheelchairs available: Yes
Wheelchairs available open hours: Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 22:45 Sunday 09:00 - 23:00
Impaired mobility set down / pick up points available: No
WC
Toilets Location: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.
National key toilets: Yes
Baby changing facilities: Yes
Lounge
Waiting rooms location: Located on platform 1.
Bike Parking
Storage sheltered: Yes
Storage location: Platform 1 behind the platform office (sheltered) Platform 2 to the rear of the car park (unsheltered).
Storage CCTV: No
Information Desk
Information available from staff: Yes - from information point
Helpline Contact: 03333 211202
Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transport options for Bangor (Gwynedd)
Onward travel information: Buses to many locations including the main bus station leave from outside the booking hall.
Location for Rail Replacement Services: In the station forecourt
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